|
|
|
For complete ordering, shipping, return and repair information please go to the Ordering Information section of the website.
1. How can I check the status of my order?
Email us at info@shopsugar.com or call 941-586-3220
2. How do I ask questions about products online, their availability or custom length of an item?
Email us at info@shopsugar.com or call 941-586-3220
3. How do I place a secure order offline?
Fax us the order to: 401-633-6915
Call the order in to: 941-586-3220
4. When is my credit card charged?
Your credit card will be charged when the order is ready to be shipped.
5. Can the length of a necklace or bracelet be altered?
Yes, please email us at heidi@shopsugar.com or call 941-586-3220 for more information and specify which piece you are interested in so we can provide you with an accurate estimate of possible additional charges for alteration.
6. Can you send gifts directly?
Sure! If you would like super fabulous gift wrap beyond the cute box or bag that we provide, please include that in your order notes and we will charge an additional $5.
7. What is your holiday return policy?
Items purchased as gifts during the month of December (or otherwise specially noted) will be accepted for return up to January 15th of the following year.
8. How do I care for my jewelry?
Always store your colored stone jewelry in dark drawers, pouches, or boxes as prolonged light exposure will fade naturally colored or color-enhanced gemstones. Metals can tarnish in prolonged air exposure, especially in humid or salt-air environments. Also, avoid chemicals such as shampoos and soaps; be sure to remove all jewelry before bathing or swimming.
However, it is good to wear jewelry often as the skin’s natural oils keep metals and gemstones clean and conditioned.
To clean jewelry rinse gently in tepid water and dry thoroughly with a soft cloth. Be sure the piece is completely dry to prevent corrosion. |
|
